F . A . Q

Do You Have any Questions?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

Order & Purchasing

How do I place an order?

You can place an order directly on our website by browsing our selection of mattresses and bases, adding items to your cart, and completing the checkout process. You can also call us at (323) 835-5029 to place an order over the phone with one of our sleep specialists.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and financing options through our partner lenders. For financing details, please see our Financing section below.

Is there a sales tax?

Sales tax will be applied based on your delivery location and current tax rates.

Products

What types of mattresses does Nikky's Mattress offer?

At Nikky’s Mattress, we offer a wide range of mattresses including memory foam, innerspring, hybrid, latex, and adjustable options from various trusted brands.

How do I know which mattress is right for me?

The best mattress for you depends on your sleep position, body type, comfort preferences, and budget. Finding the right mattress is essential for quality sleep and pain-free mornings. We recommend:

  • Side sleepers: Softer mattresses that cushion pressure points
  • Back sleepers: Medium-firm mattresses that maintain spinal alignment
  • Stomach sleepers: Firmer mattresses that prevent sinking
  • Combination sleepers: Medium mattresses with good responsiveness

For personalized recommendations, call our support team at (323) 835-5029.

What mattress sizes do you carry?

We carry all standard mattress sizes: Twin, Twin XL, Full, Queen, King, and California King. Some specialty mattresses may be available in additional sizes.

What are the differences between mattress types?
  • Memory Foam: Contours to your body, excellent pressure relief, minimal motion transfer
  • Innerspring: Traditional bouncy feel, good airflow, strong edge support
  • Hybrid: Combines coils and foam for balanced support and comfort
  • Latex: Natural option, responsive, durable, and breathable
Do you sell bed frames and bases?

Yes, we offer a variety of bed frames, foundations, and adjustable bases to complement your mattress purchase. Browse our “Shop Bases” section to see all options.

Delivery & Setup

Do you offer delivery?

Yes, we offer delivery services for all mattress and furniture purchases.

Is delivery free?

We offer free standard delivery on qualifying purchases over a certain amount. Delivery fees may apply for smaller orders or for expedited delivery options.

What is your delivery area?

We currently deliver to [specific delivery areas or zip codes]. Please enter your zip code at checkout to confirm delivery availability to your location.

Do you offer white glove delivery and setup?

Yes, we offer white glove delivery which includes setup of your new mattress and removal of packaging. For an additional fee, we can also remove your old mattress.

How long will delivery take?

Standard delivery typically takes 3-7 business days from the order date, depending on your location and product availability. Expedited delivery options may be available for an additional fee.

Returns & Warranties

What is your return policy?

Please refer to each manufacturer’s specific return policy, which will be provided with your purchase documentation. Return eligibility, timeframes, and any restocking fees vary by brand. Contact our customer service team for details about your specific purchase.

How do I initiate a return?

To initiate a return, please contact our customer service team at (323) 835-5029 or through the contact form on our website. Please have your order number ready.

Do your products come with warranties?

Yes, all of our mattresses come with manufacturer warranties that range from 10-25 years depending on the brand and model. Warranty details are included with your purchase documentation.

What does the warranty cover?

Warranties typically cover manufacturing defects, excessive sagging, and structural issues. Normal wear and tear, comfort preferences changes, and damage due to improper use or care are generally not covered.

Financing

Do you offer financing options?

Yes, we offer flexible financing options to fit various budgets. You can apply online or in-store.

How do I apply for financing?

You can apply for financing during checkout on our website or by calling our customer service team at (323) 835-5029.

What credit score do I need to qualify for financing?

Financing approval depends on several factors including credit history. We offer multiple financing partners with various approval requirements to accommodate different financial situations.

Are there any interest-free financing options?

Yes, we frequently offer special financing promotions, including no-interest options if paid in full within a specified period. Check our current offers for details.

Care & Maintenance

How should I care for my new mattress?
  • Use a mattress protector to guard against spills, stains, and allergens
  • Rotate your mattress every 3-6 months
  • Follow the manufacturer’s specific care instructions
  • Vacuum occasionally to remove dust and allergens
  • Address spills immediately
How long should a mattress last?

With proper care, most quality mattresses should last 7-10 years. However, this varies by mattress type, quality, usage, and care.

Do I need a box spring with my new mattress?

This depends on the type of mattress you purchase and your bed frame. Many modern mattresses work well with platform beds, adjustable bases, or slatted foundations. Please refer to your mattress’s specific requirements or ask our team for guidance.

Contact & Support

How can I contact customer service?

You can reach our friendly support team by:

  • Phone: (323) 835-5029
  • Email: orders@nikkysfurniture.com
  • Contact form on our website
  • Visit us in-store during business hours
What are your business hours?

Our customer service phone lines are open Monday through Friday from 9 AM to 7 PM, and Saturday from 10 AM to 6 PM. Our physical store locations may have different hours.

Do you have physical store locations?

Yes, we have showrooms where you can test our mattresses in person. Visit our “Locations” page to find the store nearest you.

Can I cancel my order?

You may be able to cancel your order if it hasn’t shipped yet. Please contact our customer service team immediately to request a cancellation.

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